Frequently Asked Questions

When will my order ship?

Orders are generally processed within 2–3 business days, Monday through Friday. After shipment, you will receive a tracking number. Tracking updates may take 24–48 hours to appear.

How long does delivery take?

Delivery time depends on the destination and carrier. For current delivery information, see Shipping & Delivery.

Can I cancel my order?

Contact us as soon as possible at support@elvaynaai.com. Cancellation is only possible before your order has been processed or shipped.

How do returns work?

Our published withdrawal policy generally provides 14 days from receipt of the goods. You pay the direct cost of returning an item when it is not faulty. For confirmed damage, defects, or incorrect items, we cover reasonable return shipping costs.

Where should I send my return?

Contact us before sending anything back. Returns assigned to this address should be sent to Auctum GmbH / Returned.online, Finowfurter Ring 45, 16244 Schorfheide, Germany. Do not send returns to the sender address on the parcel or to our company address.

How do I contact customer support?

Email support@elvaynaai.com and include your order number for order-related questions.